Mediagenix
Mediagenix is a global leader in media business management solutions. It is the trusted partner for media companies seeking to optimize operations and boost growth. The company provides its content management services to broadcast channels.
Industry
MEDIAGENIX
Problem Statement
Development and implementation of a new SLA reporting tool that serves as the core
element for handling issues across customers for Mediagenix. Seamless integration with JIRA Cloud to ensure complete sync between JIRA Cloud and the new SLA reporting tool.
MEDIAGENIX
Challenges
Among the major challenges was the development and implementation of custom logic to evaluate business working hours. This was to ensure off hours are not a part of response and resolution time calculations.
MEDIAGENIX
Solution
GKM IT created a supporting tool for Mediagenix for calculations of their resolvance time.
OUR
Tech stack
MEDIAGENIX
Result
With GKM IT’s top-notch IT solutions, Mediagenix was able to reduce the time taken to resolve the bugs raised by their customers on JIRA. The first response and follow-up procedure were seamless and synchronized with our efforts.
MEDIAGENIX
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